Global Senior CRM/MA Specialist (HubSpot)

Global Senior CRM/MA Specialist (HubSpot)

Vaimo is one of the world’s most respected experts in digital commerce and customer experiences. For us, experience is everything. It is at the heart of all we do, and we are leading the way in delivering on it in these fields:

• Digital Commerce 
• Content Management 
• Data Management
• Insights & Activation

As a full-service digital experience agency, we deliver consulting, design, development, support, and analytics services within all four fields.

We are a global partner with a local presence, focused on cultivating close, long-term relationships with our clients. We work with brands, retailers, manufacturers, and organizations all over the world and have over 650 employees based in offices in more than 15 markets across EMEA, APAC, and North America.

About the job

As our Global Senior CRM Specialist, you will be part of our fast growing Group Marketing Team with HQ in Stockholm city center.

You will work closely with cross-functional teams, including e-commerce experts/consultants, group sales team and customer service, to ensure that our CRM setup and marketing automation activities aligns with our overall business goals and objectives.

You will play a critical role in supporting our brand in managing customer relationships and driving our CRM strategy forward. We expect that you are passionate about continuously optimizing the customer experience to enhance customer engagement, retention and loyalty. Furthermore, you will have the following responsibilities: 

• Make sure that the global database is in a great shape
• Plan and execute marketing automation campaigns and initiatives to increase customer retention
• Implement email automation workflows to deliver personalized and timely messages based on customer behavior, triggers, or other predefined parameters
• Continuously plan and perform A/B tests included data, usability, performance, functionality, integration, security, regression and exploratory tests.
• Monitor CRM/Marketing performance metrics and provide regular reports to stakeholders
• Develop and implement customer journey mapping to identify touchpoints and opportunities for enhancing the customer experience
• Stay up to date with industry trends and best practices in CRM and data-driven marketing

About you

We believe that to succeed in this role you are a highly skilled, responsible, analytical and logical CRM specialist with a thorough experience from working in HubSpot. Beneficial with previous experience from Account Based Marketing.

As a person you can be who you are with us. Traits such as driven, capable of delivery and analytical will come in handy. You will collaborate with people in various countries, so a good communicator and a willingness to guide people with passion and curiosity is highly appreciated. You communicates freely in English.

For you to really fit in to our Group Marketing Team we think that you are a humble and highly responsible individual who like to make things happen.

What is in it for you?

With us you get to work in the forefront of a booming, but future-proof industry. You’ll get to work in close cooperation with our global digital marketing team and with our sales organisation. You form part of our core marketing team and report directly to our Global Head of Marketing.

We believe in a high degree of flexibility in our employee’s work-life. The position is a full-time position and is based out of the head office in Stockholm city, but we have a flexible work policy that gives great freedom as to where the work is carried out.

Our culture is defined by fun, open, teamwork and excellence, in a diverse and global team. We have a flexible work culture with ownership, self-leadership, and performance in focus. 

We have a very strong employee engagement as well as a high client satisfaction, something we sense every day and forms the foundation on which we continue to grow.

As employed in Sweden we offer a maximum of yearly health benefit, a weekly hour of training during worktime, individual pension, 30 days of vacation, lots of fun get together and international get togethers.

We look forward welcoming you to our global Vaimo team!   

Application and recruitment process 

For further questions and interest please contact Anton at 070-732 19 30 (anton.wennstrom@woowes.com) or Lisa at 070-750 57 60 (lisa.wennstrom@woowes.com). Due to GDPR, no applications received through email or similar will be processed. All applications therefore need to be made through the application link below.